Ultimate Tools - Burnaby, British Columbia

Hube

Initialement, je trouvais intéressant que la commande puisse être traitée en 12 heures comme cela était promis sur le site web. Cependant, ma commande a été traitée avec un certain retard. Je comprends que des circonstances imprévues peuvent survenir, et je tiens à souligner que je ne tiens pas rigueur à votre équipe pour ce contretemps.
Par ailleurs, l'article reçu était défectueux. Je suis reconnaissant de la courtoisie dont votre équipe a fait preuve avec moi pour résoudre cette situation. Le remboursement a été traité de manière professionnelle, ce que j'apprécie grandement.
Je souhaite également souligner que malgré mes attentes élevées, votre entreprise a su répondre avec respect à mes préoccupations. En conclusion, je continuerai à faire confiance à votre entreprise dans le futur. Je remercie chaleureusement toute l'équipe pour ses efforts. Je vous souhaite une excellente journée.

Yves B.

WOW, excellent service, expédié la même journée et ai reçu ma commande en parfaite condition.
Commandé le 24 nov et reçu le 28 à l’autre bout du pays
WOW, very fast service, ship same day and receive my order in perfect condition

Jean F. B.

Très bon service
Very good service

Danny C.

The service and professionalism are second to none. I had to cancel an order and had no issues doing so. Refunds were given in a timely manner. My last order was shipped to me the same day I placed the order. If you want professional tools from people who take the time to deal with you look no further then Ultimate Tools. They have become my number #1 goto for purchaing my tools. Thank you so much and keep up the great work!

James T.

Ultimate Tools is my go to online woodworking equipment supplier!

When my local dealers don't have something it is a good bet that UT does, and usually at a great price.

My most recent interaction was over the phone as I thought I may have missed the boat on a limited time offer, but after a quick chat found that they had set one aside for me letting me take advantage of a good deal!

The personal attention and customer focused approach makes dealing with Ultimate Tools a great experience.

And the Speedy delivery is just an added bonus.

Andrika W.

Ordered and paid 3/8 inch, item sent was 1/4 inch. Rob handled it well by refunding the difference back.

Александр ?.

To start off - the staff and owner are very friendly and knowledgeable in their stuff. I'll give 5 stars there. Great selection of Woodpecker tools.

However, their logistics are a disaster. I placed an oder on December 17 and asked for it to be sent on 23rd so that it can arrive around same time as me back to Ottawa (5 January). The store emailed me and offered to send it on the 30th and said it would still come in on time.
I specifically indicated that I want it to be shipped on the 23rd to account for the holidays and backlog of Christmas.

Well, I did not receive any tracking information until I called the store myself, only to find out that the package never even left the store. They sent it few hours after my call. Would it have even shipped if I didn't call?

This is absolutely unsatisfactory and unprofessional for such a highly rated company.

Edit: the owner reached out and explained why the shipment got bungled. Given that it was due to an extreme and unforseen circumstance AND over the holiday season; I don't believe that it's fair of me to let such a one-off situation tarnish reputation of what I think to be a very solid business. I change my review to 5 stars because that's what the place deserves.

Jeremie B.

Had a problem with a Whiteside bit. I wanted to contact Whiteside but you either need an US address or a Canada-US phone plan, neither of which I have. So I thought I would contact the distributor, Ultimate Tools, but they couldn’t be bothered to even think about doing anything remotely useful. Don’t know about in-store experience, but for online orders do yourself a favor and buy somewhere else, plenty of other good stores in Canada.