Thermal Exchange Service inc - Toronto, Ontario

J

Alex came and fixed a heat pump for me. He was professional, courteous, prompt and pleasant to deal with. Would highly recommend!

ncubac C.

On March 4 3024, in my condo it was a Heat Pump System Servicing.

I was very much impressed with the service provide
Thechniclans Garry and Alex.
Initially Garry found that my unit was not working properly aand recommended to call his boss John for a quote.
I called John and I found that the quote was decent.

Shortly after Alex called me asking if he could come to do the repairs.

In 30 minutes Alex was at my door.

The repair was done in 20 minutes and unit was tested.

I am very happy with the results and great professionalism of the TES technicians that done the repairs in a short time and with the quote as expected.

This is why I am giving them 5 stars review.

Michael D.

I used Thermal Exchange Service for some work at home. Their team was very knowledgeable and great to work with. They were thorough in explaining the work to be done and helpful answering any questions. They were quick and very clean. I would highly recommend using them as I had a great experience.

Sam S.

Warning! This company excels at practicing predatory behaviour. They charge $2000 for parts that cost them $50 from suppliers. Their speciality is taking advantage of people’s kindness and lack of knowledge. Stay away!

Charlotte P.

John and Steve are super!

I had heat pumps changed for one of our properties updating old thermostats with NEST thermostats. I upgraded to new Whalen heat pumps, and John was able to walk me through everything in layman's terms. Steve came in to do the job, and it was seamless. Both John and Steve are professional, knowledgeable, and overall provide a great level of customer service.

A C.

Thermal Exchange use to service our building for Heat Pump Maintenance. The service sent was honest, professional, and knowledgeable. Unfortunately, our building switched to a different service 6 months ago and this has disappointed a few owners including myself. The new service doesn't do as good of a job and seem less knowledgeable. Recently, my thermostat has stopped working and I spoke with Bruno for over 30 minutes regarding what potential problems there could be. Very few people would ever spend this amount of time assisting their customers and being honest with them. I would strongly recommend TES for service and repairs.

Sam M.

I had to call the company many times and leave several VMs. Finally a technition came to our condo for repair.
It turned out that I hadn't turned on the switch in the braker (I am single mom with zero knowledge about hardware). He was at our place for only 20 minutes and charge me $200 + tax + parking.
According to one of his clients (which was my referral) they should have charged me for only $90 but they just simply took advantage of my lack of knowledge.
Very unethical and unprofessional company !
Stay away from them.

Shawn O.

Always friendly, always quick, always quality. I cannot say enough good things about these guys. As a fledgling maintenance man, the fact they have repeatedly taken the time out of their VERY BUSY schedule to show me what they are doing and what to do myself in the future is more appreciated than I can put into words. A++++++ company!!!

I would also say to anyone who has had a negative experience with them, that's more then likely to be your fault. I don't mean to be a jerk, but there is NO WAY I can see any of the guys at this company being rude to a customer unless that customer is a d-bag. They are tremendously polite people all around at Thermal Exchange!