The Ontario HVAC Group - Richmond Hill, Ontario

Jin J.

Dishonest, unprofessional and fraudulent. His company scheduled an install of a heat pump at my rental property at the end of February. He produced a bill and demanded immediate payment so he could pay his installers. We paid immediately. We had assumed that there were no concerns from the tennants or property manager that the install was a success. when the weather got much warmer and the tennnants switched to cooling, that’s when the fraud became evident. the property manager looked into why there was no cool air, they noticed no connections to the coil and unbelievably the outdoor unit was gone. essentially this so called HVAC contractor laid an outdoor unit with a coil replacement inside but never made any connections. they kept the unit unconnected outside until the energy auditor came and did the final inspection. once done in mid April the outdoor unit suddenly vanished. the property manager sent in their own hvac contractor to inspect and they verified the missing heat pump as well the unconnected coil that was leaking oil and refrigerant in the furnace room. Shawn was unresponsive and when we spoke to communicate our anger and looking for restitution he became beligerent and defiant and hung up on us. Ultimately we had to get another contractor to install a standalone ac unit to have cool air for the tennnants. This secondary contractor also sent pictures to demonstrate that the outdoor unit was never connected. if the unit was stolen for scrap metal recycling as is the case with unit thefts, thieves cut lines and run, these lines are professionally terminated. the secondary contractor also confirmed that neighbours witnessed the original contractor removing the heat pump that was initially laid on the slab in the picture. We have lodged a formal complaint with the Better Business Bureau and other consumer agencies. We have also reported the theft of the unit to York Region Police. STAY AWAY FROM THIS COMPANY AND SHAWN. Unreliable dishonest and fraudulent. Don’t waste your money. Go with a real HVAC company.

Shawn your response does not address the fact that we have expert opinion and pictures from the contractor we sent in to fix your mess and your fraud. We have pictures, we have eye witness accounts from neighbours of the property and have already filed a police report with all the information. as you are a coward and a fraud, we don’t anticipate any response from you and will be proceeding with legal action against you. see you in court.

Ronika B.

fast service and installation after business hours. cheers guys

Shirin D.

Ontario HVAC Group provided excellent service from start to finish. The team was professional, knowledgeable, and attentive, explaining all our options clearly. Installation was fast, efficient, and tidy, and our new system works perfectly. Highly recommend them for reliable and high-quality HVAC service!

ruby S.

I have a very good experience about the amazing work that he did in my house, he fixed my Air condition , and now it is working like a new air condition. He is trust full, fast, on time, polite and very reasonable price. I absolutely recommend him to anyone that needed.

Omid A.

Thank you guys for your fast service Definitely I’m gonna recommend that to all relatives. Happy New Year’s.

مرتضی ?.

That's a greatest experience with installation guys . They did a clean and perfect job. Cheers guys

Jashanpreet S.

They offer great services, I personally recommend using their services, very professional and great communication. I met Shawn and he helped me alot with different things, provided great advice with Hvac of my house.

Abbas M.

I recently had a positive experience with Ontario HVAC Group. Their technicians were prompt, professional, and efficiently addressed my heating and cooling issues. The customer service was excellent, providing clear communication throughout the process. I appreciated their transparency with pricing and felt the overall service was both reliable and reasonably priced. I would highly recommend Ontario HVAC Group for anyone in need of heating, ventilation, and air conditioning services.