The Laser Whisperer Sales and Service - Grand Bend, Ontario

Reimagine C.

PLEASE READ 🚨🚨🚨🚨🚨

Edit 2: ken responded to me after my plea for a refund and this was his response that we will go to courts. Im a firm believer this isn’t his first time taking peoples money and blaming them, not finding a solution. He doesn’t understand that we will go to the police and courts for this.

Edit 1:
Ken answered my review and says i messaged him on a friday, he thinks people don’t see that i did two follow up prior to that in the text messages. And yet he fails to answer my texts. This is beyond ridiculous if anyone thinks this is a legit company.

He is saying we made him purchase a 3k part, even if we did which we didn’t. Why isn’t he coming to replace that part? Why is he not willing to answer our emails, texts and doesn’t want to come repair it. This is beyond fraud, police will be involved as well.

We will be waiting for a reply of either a refund or him coming to repair the machine before taking action. See the messages for yourself.

These reviews are 100% fake.

Original:
Give over 6k to ken for a repair, it’s been two months without an update. Multiple follow ups done and no answer.

We will be taking legal action, be very careful these reviews might be fake!

Will update if i have an answer but nothing yet.

Hollywood L. E.

Hey, could you please call me back because the 2nd replacement machine you brought to my shop is not working again. Every time you come over to repair the different lasers that you have dropped off, sometimes it takes weeks for replacement parts and then the repair seems to work for not more than a one day. Most of the services at my shop you are on time BUT I cannot run a tattoo removal business like this. As you know, tattoo removal requires repeated visits. It has been a year and a half and I have not been able to book any appointments because I do not have a reliable laser machine from you. I have had many calls for Tattoo Removal clients but I must turn them away. You have told me that used machines need to be repaired often but this is ridicules. I have to make money to be able to pay for continuous repairs-CAN YOU HELP ME PLEASE I"M GOING BROKE.
P.S. I want to give you a better review so please either get my laser working for good so I can sell it or give me my hard earned funds Back! The funds I gave you in good faith were savings for my retirement, as I told you now, all that is gone. You seem to be an honorable man so PLEASE live up to your word.
Hollywood Laser Eraser INC.
Randy Young Pres.
London ON.

lord A.

Their expert advice helped me select a machine that perfectly matches my spa’s needs, and the quality has been outstanding ever since.

Audrey B.

Great experience with Ken, who I can rely on to fix any laser issue that arises at a busy laser clinic. Also very happy with our laser purchased with Ken and our zimmer cooler! ⭐️👍👌

Reiley G.

Sent my Bioflex laser arrays for repair in June of 2023 and still have not received them back. The communication and process was great to start. Ken charged me $500+ to repair my laser arrays. Then my arrays were never sent back.. Ken claimed he mailed them to the wrong address and was tracking them down to fix the issue. Now Ken has stopped answering my calls and emails since September 2023. They have taken my money without return and won’t make their mistakes right. This has effected my business for almost a year and I am now left with nothing but expensive options to mend their mistake. Do not recommend at all!

Steve I.

Had Ken come down and fix my machine and his service was fast and got my laser working, will use him again in the future as our other service company we used is not there anymore and the other company would not get back to me an my laser was down for a month and a half waiting to hear from that other company nothing , so I called TLW an Ken did his magic. Thanks Ken for getting it running and me back doing tattoo removal.

Premium C.

Terrible, Terrible experience , The Laser Whisperer is completely unprofessional and unsuitable to be offering the services that they offer. Firstly, they assure that they will resolve the issue and then, they delay the matter for weeks, and after persistently reaching out to them do they finally acknowledge that they cannot fix the machine and need more parts, time and money to be paid to them.
The company are awful in their behavior to customers and are extremely rude. They do not address customers concerns, nor do they try to resolve the situation; instead, they add on more charges and send out a higher invoice – holding your product hostage until and unless the invoice is paid.
Overall, they are not professional and no one should bring their business to them.

Surjeet B.

Very rude with their customers. Terrible experience. I can’t believe that they are still in business. I drove 2.5 hours to pick up my machine, I was not allowed to run the machine to see if it was fixed. I was told by Ken that the machine has been thoroughly tested. I bring it back and it wasn’t working. He told me to bring it back. Did not apologize for the inconvenience and gas I spent and a whole day coming and going but instead he was very very rude . I was shocked with his response. He asked for 2000/- to fix my machine. I paid him, then he asked for 400/- more. I had already given him 2000/- and I was trapped, so I had to give him another 400/-. Guess what, my machine was still not fixed and he assured me that he tested it and it is working fine. He did not let me turn on the machine at his premises. I brought it back and turned it on and it was not working . Big scammer and liar.
Please be careful. DO NOT pay until you are sure that the job is done . He will ask for the full amount before starting the job and once you pay him he will be very rude to you .