RONA Moose Jaw - Moose Jaw, Saskatchewan

Russ S.

Ordered cabinets which arrived from the factory damaged. Rona owns the company that manufactures them. Then when they sent the wrong door they told me I was wrong about the size of the door that I measured in our kitchen. Then their employee quit and I had to start all over again as they have no system to keep their teams up to date..

Laurie H.

I had been in on Monday and repeatedly called asking if items had arrived yet that were supposed to be in since the 3rd. They all said no nor did they off to do a transfer which I had learnt from another another store in Regina which had 54 items. no employees bothered to offer this service to me. By the time I found out it was too late and I would’ve had to wait another week. I even talked to the customer service girl who called me back this morning and still said she didn’t know when they’d come. Horrible customer service and the seasonal manager just offered next week transfer since by the time I found out it was too late for this weeks truck. Employees don’t care or don’t know, which means managers are failing

Moneek R.

Absolutely do not recommend buying appliances here. Rona has apparently switched their delivery courier, and that's likely due to the poor communication style they have. Read on to find out more.
We ordered a washer/dryer set, which was to be delivered on May 28th. No updates on delivery. I called the store a few times before the 28th to find out delivery time, however, then the date changed to May 30th. We already had our old units moved out, so a little inconvenient, but didn't think too much of it.

RXO Courier Services from Utah called me on May 29th to set up the delivery for the 30th between 10AM and 1PM.
30th comes and nothing. Crickets. No delivery. No communication. No information. Nothing. Between calling RXO and Rona in Moose Jaw - they could provide NO information on delivery or what was going on.
Frustrated and left with no answers, I call Rona back insisting to speak with a manager. Jolene told me right away that she see's a delivery date of June 6th on her end. Why was no one else able to provide that information? I spoke several times to the sales associate, who couldn't tell me a thing!
I wasn't happy with the delayed delivery. I suggested the option of providing us a floor model washer/dryer and requesting they price match it for all the issues this had caused us. Jolene sent us a comparable set, but I didn't quite like the specs, so I chose a set that was a couple hundred more. To my surprise, she left the store and was out all weekend - convenient. So I wouldn't have an answer until Monday, June 2nd. The sales associate we dealt with told us we'd have to pay an extra $600 on top. Or we wait until Monday to talk to Jolene.

Sick of the run around and lack of communication, and definitely not wanting to pay more or wait for an answer, I went in and got a refund. The customer service associate called Jolene informing her I came in and wanted my money back. After a few minutes she told the associate to process the return and that she would call me back on Monday to discuss a plan. And that she would cancel the order on Monday.
I got my money back and left. We then headed into Regina and purchased a brand new set from an appliance outlet for less than what we paid at Rona. With above and beyond customer service. Should have just done this from day one.

Here's the kicker - a separate delivery company called me on June 3rd confirming his arrival in Moose Jaw and wanted to deliver what should have been the cancelled washer and dryer set. He told me the set has been sitting in Regina for a week!
To my complete amazement, Jolene dropped the ball. She didn't communicate with ANYONE about cancelling the order. Talk about bad business.
Feeling incredibly bad, I told the delivery driver the situation and he was as dumbfounded as I was. Baffled and confused, he did thank me for my honestly as I explained I was refunded for this set due to Rona's lack of communication. Now I wonder why Rona has 'switched' multiple delivery couriers - probably because they aren't transparent with their communication skills.

I don't recommend buying major appliances here. The unreliability and failure to provide clean concise answers is just not worth the headache.

Mark C.

这是本地最好的五金建材商店，产品非常齐全，价格也公道。尤其服务非常好，店员热情且专业。我装修剩下的材料，只要是完整无损的，即使找不到收据也可以在这里退货成礼品卡。如果有收据，退货当然更加顺利。甚至我在里贾纳rona plus购买的产品，只要符合退货条件，都能在店员的帮助下进行退货。在这里消费，安心且快乐！This is the best hardware and building materials store in the area, with a very complete selection of products and fair prices. The service is especially outstanding—staff are friendly and professional. I was able to return leftover renovation materials here as long as they were intact and undamaged, even without a receipt, and received a store gift card in return. With a receipt, the return process is even smoother. I was even able to return eligible items I had bought at RONA Plus in Regina, thanks to the helpful staff. Shopping here is both reassuring and enjoyable!

Colin H.

Always very helpful and knowledgeable staff, good place to buy general diy items.

Peter P. D. G.

I ordered wall light last February 10 , estimated delivery March 14 but until now i dont have the item. Almost 2 months waiting.I dont recommend Rona to buy online and special order.not sure when they will deliver to you.

Cheryl T.

Stopped for a few things and pleased to say Customer Service was great from 3 separate staff members. So helpful, thank you

Joan R.

Staff were willing to step up and help sort my order issues, get things loaded and advised me their plants were the best in town.