Kootenay Boundary Regional Hospital - Trail, British Columbia

Mane A.

I just had a surgery today at KBH. Dr. Merg was my surgeon and i could not thank him enough for his excellent work. He has great work ethics and very kind, i will always be grateful to you, Doc. Also, the Anesthesiologist, Dr. Fitzgerald if i remember it correctly, you are awesome! And to the lovely OR nurse whom i forgot the name. To Nurse Marita who's very sweet and thoughtful. I could not thank all of you enough for taking such good care of me during my surgery. I am very nervous and worried before coming to the hospital but you all gave me assurance and made my surgery smooth like butter. I know my recovery will be painful but i am just very happy with all the help and support that i receive from everyone at the hospital. I do not have one bit of negative word to say, all i could think of is giving all of you praises for being such great healthcare professionals and kind humanbeings overall.

Additional comment: Heather was also lovely, she was the one i spoke over the phone before my surgery. I want to let you know that your voice is comforting and you have a great attitude even over the phone.

I wish you all the best and i appreciate all of you for doing a wonderful job.

Leone T.

✨️ ✨️ ✨️ The experience I had is specific to my appointment at the Kootenay Boundary Regional Hospital & likely won't be the same as other clinics. ✨️ ✨️ ✨️

🔸️ 🔸️ 🔸️ FOR CONTEXT 🔸️ 🔸️ 🔸️
I was here for my first Colposcopy & want to express to any woman going for this procedure that it is VERY similar to a PAP test.
If, at ANY point you are uncomfortable or unsure say so ! I know thats easier said or written than executed, but remember : everyone involved is paid (aside from the one volunteer) to provide a safe environment, ease concerns & answer questions.
Also, if you have questions, ask ! I know it can be difficult but one thing I do is think about whatever the thing is I'm going to be doing & write questions down.
Sometimes Google or Reddit help, but don't take it too far. Lastly, if you do ask others, remember, EVERY persons experience is filtered through their life experiences; I hope that doesn't sound wrong, just that no one remembers, feels or hears the same thing(s).

🔸️ 🔸️ 🔸️ 🏨 AT THE HOSPITAL 🏨 🔸️ 🔸️ 🔸️
A wonderful volunteer went over some paperwork / questions. She also answered some questions.
Next step she walked me to the 'hospital wear' cart & explained how to put the gown on (sometimes the ties go in front, others in back), which clothes to leave on & which to remove.
Last step she showed me the locker & change room process; they had pre-made 'Dirty' & 'Clean' signs wich were laminated & had magnets attached to stay on the magnetic change room & locker doors. The 'Dirty' sign had to be moved, by the user, to the change room door after EACH use & the locker door after their procedure. There was a cleaning lady who stayed around the waiting area & cleaned when needed.
I was very happy with the cleanliness. I feel both the volunteer & cleaning lady were was amazing, both deserve some recognition !
Once in the procedure room, every step was explained BEFORE it happened, &, if I had a question, it was answered BEFORE anything continued. The Doctor who did my procedure & nurse who assisted were very thorough & easy to speak to & gave easy to understand answers.
One quick thing I want to note, without TOO much detail : before I was able to say that I was hurting the Doctor said, "Is that painful?" I replied, "Yes." And a different tool was used, & it worked !

My only complaint is the lack of disability parking IN FRONT of the hospital ~ 2 spots. There are additional spots, but you literally have to backtrack walking as the entrance by the extra spots is the ER only & the other was under construction, I think?
Anyway . . .
Overall though, I had a wonderful experience .

Judy P.

Dr. Kirsten Hickey…an outstanding, respected, admired knee specialist surgeon.
Her impeccable procedures provided an unbelievable, exceptional outcome.
She provided distinct helpful information, prepared readiness and kept checking-in.
I felt assured with her. My experience was minimal discomfort and quick healing.
It’s Day 5 since my surgery and I am ready to get back to my routine. I feel so grateful.
Thank you, Dr. Hickey & team!

Ray W.

I'm a new immigrant, playing scooter with my kids and a broken ankle. My wife needs to work, cook for her two children, pick them up for school, and I'm sent to the emergency department alone for surgery. I use translation app and doctors and nurses to communicate, very smooth. JILL，Isobel? ...Forgive me for not remembering the names of doctors and anesthesiologists and four nurses. They were very professional and patient enough to help me fill out the form. I'm going home from the hospital tomorrow and thank them again.

Update (June 2025):
I came here again, this time for family member. One nurse brought several ointments to apply, but another nurse told me they were not necessary and simply discarded them on the windowsill. A large 1000ml bottle of saline solution was also mostly thrown away after only a small amount was used. Although the medical hospitalization was free, I feel that this kind of practice is somewhat wasteful. Sometimes, smaller packages of saline might be more appropriate, and medications that are not needed by the patient should not be provided. Reducing waste can help ensure that resources are directed to those who truly need them.

Lyndon L.

The folks in reception, imaging and the lab were all incredibly friendly and efficient. I had an x-ray and bloodwork done in under half an hour! Good job all.

Karen Z.

The parking lot is a disgrace. My car was almost swallowed up in the potholes. The parking and having to walk to the front of the main entrance was not a well thought plan. For a regional hospital it is horrible! Something needs to change there and management needs to go park down by the end and need to walk to see for themselves the huge problem they have! Horrible experience today!

Christopher M.

There pharmacy is a joke, I needa do at home injections and they are supposed to send it to grand forks hospital, well my order was forgotten in trail this delivery. Absolutely joke

Harry S.

Great staff, large car park. It's an excellent hospital for a small town.