HorizonAire Respiratory Services - St. John's, Newfoundland and Labrador

c A.

I went to your St. John's location today October 3 and to return my CPAP machine and was screamed and yelled at through the door at the office by your very unprofessional receptionist.
I called your office Monday September 29 about returning my machine and was told we are closed tomorrow for a holiday and that I could return it any other day the week, so I left work early drove 180km to the office where it was closed for upgrades, I could hear voices inside so I knocked and she totally freaked out saying
" Can't you read the sign" while throwing her arms up in the air.. So I left my name and a note in the case and left it in the drop off bin, I hope it made it inside.. I was going to purchase my new machine from that office but not now, she really needs to take a class on how to treat the public.
My name is at your office if you would like to talk further with me because I would really love to talk to someone in management.

Darlene T.

Hi, The RT's that I have met with at Horizon Air were very friendly, helpful and professional....Erica and Colette. However the 2 girls on reception appeared to be nice, I don't know their names, but they were there on tuesday, Aug 26th, 2025. After my vist with Colette, I was at the desk, the girl to my left, didn't raise her head to look at me, but she definitely raised her eyes to look directly at me. As I was leaving I heard the other girl say " I saw the look on your face...(laughing) they think that I didn't notice the look and hear the comment, but I did. I am 60 years old and I have a cleft lip, never have i experienced such rudeness in a public setting, or any setting for that matter. Shame on those girls serving the public for Horizon Air, and making clients feel less than they are, although, they took nothing from me, I am who I am, and hold my head high, whereas those girls are less than professional and should never be serving the public when they are out to make fun of those who may have a disfigurement or disability.

Jerrica C.

My husband and I went to the new location and we were welcomed right upon entry. Heather was so kind! We are from out of town and decided it couldn’t hurt to see if we could squeeze in prior to our scheduled apt due to already being in town. We were very pleasantly surprised that April was willing to see us in between clients. The new building is super clean and modern. As a previous client the parking was a little difficult at the old location. Who ever the owner/ manager is of this location should be very proud of their staff. We received great customer service.

john N.

I had a very disappointing experience with Horizon Aire. They were unclear with their rental policy. I thought I had to rent for 3 months even though my insurance only covered for one month. I told them this and no one ever mentioned I could purchase earlier to eliminate part of the rental cost until the end when it was too late. I actually ended up paying about three- and 1/2-months rental as I started the process mid-month. The first month was prorated and so over a three-month period the last month should be prorated as well, this was my understanding. Apparently not, their policy is for you to pay the full last calendar month as well so less I could get back on insurance. I want to make sure people are aware of this as it was not made clear to me. I also found the service quite rushed I had one technician say they don't have time to talk to clients with any regularity as they have hundreds of Clients. Appears maybe too many. I made the Manager aware of this and the service issues and all she said to me was that it was not my place to comment on their workload and how it effects service. Not my place I am just a paying customer. When I discussed the rental cost and purchase cost with the Manager, I was told there was nothing they could do for me once charged even though I was told by front desk they could the previous week and as such made a point to buy the unit early. Communication was lacking with the whole process for me. My experience is staff don't listen to their clients attentively and don't provide all the accurate information. Not sure if this is due to volume issues or otherwise. Be aware of this.

Barbara R.

Posted on behalf of my husband, Jeff Ryder, a client of HorizonAire:

I recently changed from my 30+ year provider/competitor to HorizonAire. Extremely positive experience with HorizonAire from INITIAL contact/telephone call up to and including preparing the CPAP and afterwards! (3 months) My insurance was very difficult to deal with but, the RRT I dealt with at HorizonAire got me past all the hurdles with them through her knowledge and patience. I couldn't have done it without her. Other staff I dealt with at HorizonAire were equally helpful and knowledgeable. Initially, I was assured someone would always be available to respond to a telephone call and during the first couple of weeks, with my new machine, this was proven to be a fact several times! Being able to reach staff immediately about such a critical piece of equipment was a pleasant surprise as I RARELY experienced that with my previous provider, in person or on the telephone!
Thank you HorizonAire team! Keep up the good work!!
Jeff Ryder
St. John's

Dean G.

I have had a great experience with HorizonAire. Their RT’s are knowledgeable, very helpful. They got me in for a fitting quickly. Competitive rates and friendly staff. Highly recommend. I had a bad experience with their competitors. I was so happy to have way better experience here.

Bar C.

I was diagnosed with sleep apnea in 2013 and had to get 3 quotes for my insurance company for a CPAP machine. Horizon Aire is the company I went with based on their prompt service and knowledgeable support staff.

Then, last month my CPAP machine stopped working correctly and was past its 3 year warranty. Horizon Aire contacted the manufacturer to push for a new replacement machine which I received the next day. These folks really do know what excellent customer service is all about!

Diane L.

Very unprofessional service from HorizonAire. Staff lied to me on three different occasions and did not seem knowledgeable. Would NOT recommend.