Highwood Printing - High River, Alberta

MCCB

As someone who is always rooting for small town independently run businesses, being one myself, I am hardened to leave this review. Along with the other reviewers, I went in thinking it would be a normal exchange in-and-out quick stop/business - but left with “an experience” through a series of passive aggressive remarks made by the lady operating.

I had a couple tasks to do. I explained the first as she got working on it, but frazzled and like I was a bother with her eyebrows frowned the whole time. She seemed to get overwhelmed & was very pensive. At one point, I smiled at her and raised my eyebrows to say “okay” overly politely so maybe she’d see she’s been rude.

The second task, with the colour not copying as I had hoped, I asked if she “auto coloured” or “full coloured” and she remarked quite hostile she presses what she always presses. With a couple printed I said they probably won’t work in a non confrontational way knowing she was already in a bit of a flustered mood. So she tore them up right in front of me.

The final project she asked what type I would like and when I asked her to clarify she shook her head and didn’t really clarify with saying paper. (I wasn’t sure if she meant laminated, poster paper or what).

I feel sad, maybe she had an off day - but based on the reviews that’s just her character? I hate to carry that negative energy and poor customer service experience around with me for the rest of the day. I do hope she is happy in her life. Sincerely, someone rooting for the small businesses. Staples has enough success, but may just be going there to avoid these interactions .

Ayla L.

I'm penning this review with a sense of deep disappointment following a thoroughly unsatisfactory experience with this printing shop. As a fellow local business, we had hoped to find a reliable and enthusiastic partner in our printing needs, but what transpired was a process rife with frustration and subpar service.

Our initial interaction with Catherine, our point of contact, was marked by what seemed to be disinterest and reluctance. Her demeanor and tone made it feel as though our request for a quote was an imposition, rather than a potential business opportunity. Such an attitude, while unsettling, didn't deter us from pursuing a quote, given our preference for supporting local businesses.

When the quote was finally provided, we were taken aback by the sticker shock—it was three times the cost quoted by larger, impersonal box stores. Despite the hefty price tag of approximately $6000 for 700 books, we decided to proceed, in part due to our commitment to bolstering local business.

However, the process that unfolded from there can only be described as a nightmare. The production of proof copies was a laborious endeavor that felt unnecessarily complex and drawn-out. To add insult to injury, the quality of the proofs was severely lacking—the covers were split open, exposing the inner layer of paper (see attached pictures).

When we expressed our concerns about the quality, the response was dismissive and far from reassuring. We were told that the covers were hand-scored quickly and that the final books would be better. This did little to allay our concerns, as the proof copies are meant to represent the final product.

Ultimately, we decided not to proceed with the print job. It's been a costly lesson in recognizing the value of quality service and customer care.

Since this experience, we've had numerous printing needs, all of which we've taken elsewhere. The difference in service has been night and day. Our new vendor was so appreciative of our business that they delivered our print job to our farm personally, free of charge.

I would strongly recommend considering other options for your printing needs—seek out businesses that value your patronage and strive to provide a service that meets, if not exceeds, expectations. It's crucial to remember that each client deserves respect and attention, regardless of the size or nature of their request.

Vikki P.

Printed work is OK. Two textbooks for personal use. So nothing super complicated. However if I needed printing services for a business I would go elsewhere. From the start the experience was unpleasant. When I requested a quote, it was like this was an imposition. But I brushed it off: anyone can have an off day. When she called to ask when I’m going to pick it up, I guess I sounded surprised that it was done to which she in a very abrasive tone informed me that I was contacted previously. I was surprised: no emails or text messages. When I went to pick it up the place smelled something awful: not the chemicals awful: but a diffuser pouring right at you on the counter dispersing some unrecognisable nastiness into your face. Makes you want to 🤮 and leave. She informed me that she left a voice message a few day ago and when I said that I was actually checking texts and email( since it’s a print shop and I had to email! the books to) she gave me the most passive aggressive: “ OH Dear!” I have ever heard.
Honestly it’s a print shop and I wasn’t looking for an “experience” 😂. I try to support local businesses but I won’t be supporting this one in the future.

Kerrie S.

I can't believe she is still in business ..
I needed a 100 page document copied ..
From the minute I walked in she made me feel like " What do you want "?
Like I'm not suppose to be there asking her to copy something BUT that's her friggin business
Rude lady
Her tone of voice is mean ..
I'd rather deal with the " Soup Natize " from sinefeld🤣😂

Heidi S.

I have never felt like I was more than a burden to anyone in my life. Wow just wow the worst customer service I’ve ever received in my life!!
Lady we are 2022, I don’t need to go to you for services. The attitude is unbelievable. The sign says outside open for business. More like open for business if I feel like helping you.

shanaya C.

The owner has terrible customer service.. not very warm or welcoming… almost like you’re begging her instead of paying for the service

Katie B.

Very rude, condescending woman. You will not get my family’s business ever again.

Charlotte V.

So impressed, called a few mins after close time to see if we could get my daughter's map photocopied for school to study, owner was still there and stayed late so we could swing by and have the copies done. Thanks!!