Highlands Propane - Fenelon Falls, Ontario

Highlands Propane est situé à Fenelon Falls, en Ontario, au Canada, et peut être contacté par téléphone au 800-810-9289 ou via leur site web superiorpropane.com. Cette entreprise spécialisée dans la fourniture de propane est connue pour son service de qualité et sa disponibilité à s'adapter aux besoins de ses clients. En outre, Highlands Propane propose des services d'entrée accessible en fauteuil roulant, de parking accessible en fauteuil roulant et accepte les cartes de crédit, les cartes de débit, les chèques et les paiements mobiles NFC.

Spécialités

Highlands Propane se distigue par son expertise dans la fourniture de propane. Ils fournissent des solutions de chauffage, de cuisine et d'eau chaude pour les particuliers et les entreprises. Ils ont également une large gamme de produits et services pour répondre aux besoins de leurs clients, tels que les réserves de propane, les services de livraison, les installations de stockage et les services de réparer et d'entretien des équipements.

Ubication

Highlands Propane est situé à l'adresse 5077 Hwy 35, Fenelon Falls, ON K0M 1N0, Canada. L'entreprise est accessible en fauteuil roulant, avec un parking réservé aux fauteuils roulants disponible sur place.

Opinions

Sur Google My Business, Highlands Propane a reçu 114 avis avec une note moyenne de 3.8/5. Les clients ont mentionné la qualité du service, la réactivité des employés, ainsi que la facilité de l'expérience d'achat. Un client a même déclaré que l'employé de la salle d'essai a été fantastique et qu'il a recommandé sans hésiter Highlands Propane à ses connaissances.

👍 Avis de Highlands Propane

Anita M.

5/5

I was pricing a propane hot water tank for my mother’s home, and Ian from the sales department at Highland Propane was fantastic to work with. He was very responsive, answered all my questions, and took the time to explain exactly what was needed to complete the job. His quote was quite reasonable, and the entire process felt easy and stress-free. I truly appreciate his professionalism and helpfulness. Highly recommend!

Jim B.

1/5

I am an existing customer and have called in 4 times now requesting a call back in order to get a larger propane tank. Reception answers and states the coordinator is busy and will call me back...today will be the 5th try ! I miss the great service that Highlands used to be.

M M.

5/5

AMAZING SERVICE! After the ice storm, the water flooded my property. Mark (driver) could have refused to deliver but he went above and beyond to get us filled!

Josh F.

1/5

When it was highlands propane the service was great, now when you call you never get the same person. My tank was at 30% January 25. I requested a delivery. They scheduled it for Feb 3. They then sent an email saying your delivery will be delayed, rescheduled it for February 6. Showed up in a snow storm and the driver took pictures of a snow covered tank. That has a road plowed right to the left side of it. But conveniently when taking pictures from the cab of his truck he never showed that side of the tank. They said it’s not a clear access. I immediately replied with current pictures and my tank is now at 0 percent and they’re going to let me know in the next few days when they can schedule a new delivery. Propane is my only heat source. Great work superior! this will probably be my last fill up from your company

Chris U.

1/5

After learning Highlands did RV propane tank installs and replacements, I contacted the in May/2024 to get my small RoadTrek tank replaced. Amy told me the tank was ordered. Several months later I find it was not. Had to speak to another person who now told me they won't do my truck as it was not an RV tank I needed. Many emails later they got it right again and said they'd order the tank. In late September the tank came in. The vehicle was brought to them Oct 1st. By the 3rd they told me they couldn't do it as they can't lift the vehicle!!! For apparent experts in RV tank replacement business, to tell a customer whom they've known all along has an underbody tank, is a sly tactic to get a tank sale and not do the work. I was told to come pay for the tank, pick up the vehicle and take it elsewhere. This was 16May to 3Oct to find out they won't do the work. Another flag was I went through 5 different people to get to that end point, up to the manager who assured me "bring it in, we'll have it done in a week'. Great talkers and clearly in sales, but not in performing the work. Avoid them if you have a tank replacement or install for an RV issue, go elsewhere.

Thomas F.

1/5

Just received an email from Superior Propane stating my tank rental was going from $60 a year to $600 a year. We haven’t had these tanks for a calendar year yet. Such a rip off. DONT trust them. Go anywhere else. I had nothing put poor customer service and no reasonable explanation

david M.

1/5

We are former customers. They came unannounced after we informed them we would be switching suppliers so we were left without propane for a week as a result. They have not refunded us the money owed for the propane we paid for that was taken with the tanks. It's been almost two months without a refund. If I could give negative stars I would. I do not recommend anyone use this company

Kaitlyn S.

3/5

Was a great company to deal with until it was sold to Superior.
Had the fan on our fireplace go out just after Christmas, called to get it serviced by a Highlands technician only to have Superior try to outsource it to a third party. Finally got a Highlands technician to service our unit - which I have no complaints with the service.
Fast forward a few weeks - received our invoice in the mail which is addressed to both myself and my husband, called to make the payment only to be put on hold at Superior for 20 minutes and have the lady on the phone inform me that I wasn't on the account and wouldn't be able to access any information without my husband's consent. She then proceeded to call my husband at work to ensure that I could be added to the account (which already had my name when it was Highlands and produced my name on the invoice). Needless to say the customer service and accounting organization is less than desirable since the switch.