Francis Fuels Ltd - Nepean, Ontario

Stephane P.

on a acheté une système de climatisation et une fournaise avec humidificateur et on a été très satisfait à date, c'est une compagnie sérieuse qui respecte les délais avec une bonne disponibilité.

Brenda B.

The final function of a furnace, A/C and hot water tank installation has been completed. This installation experience went smoothly and is worthy of a 5-Star rating. Francis Fuel prices are competitive; staff are professional, knowledgeable and very pleasant to deal with; and workers show-up on time and complete the work they committed to doing. Of note and praise-worthy is Braden, the installer who did a large portion of the installation…he is an asset and credit to Francis Fuels. Confident in recommending Francis Fuels for heating and A/C work

Paul C.

I had a 4ton heat pump installed at my home in the fall of 2024.
Some problems developed with the unit being excessively loud.
Francis Fuels was excellent in their response and attitude. Several visits were made over the course of several months, including one by the owner. The problem was resolved. I have been with Francis since 1979/80 and have had heating and AC units installed. I have always had excellent service and have recommended them to friends. All have been happy. Really, you cannot go wrong with Francis Fuels.

Dave B.

These guys are the best. Been dealing with them for decades. My Mom and myself have all bought furnaces and A/C’s off them. They have maintained them with no issues. Never an issue with the installs and prices have always been competitive. Support the local boys, you won’t regret it.

George T. R.

The process from Sales to Installation of the new Napoleon furnace was done professionally and was a stress free experience. Every step and option was explained clearly. The actual installation was done without any problems and the worksite was left immaculate post installation.

What was really appreciated was the Agent's rebooking of our appointment due to their having a cold. That is truly putting the client first.

I would strongly recommend this firm and their employees.

P M.

I just had a new Napoleon gas furnace installed and a new hot water tank provided and installed by Francis Fuels and they exceeded my expectations. A++ service from the beginning from Matthew the sales consultant to Derek and Mark who completed the installation. Matt even called me to tell me about a thermostat I was looking for was on sale at Costco. Derek and Mark reworked all the gas lines, added shut off valves to all my gas lines and added labels to identify each appliance, re-ran the exhaust pipes so it was all a lot more tidy and took up a lot less space. Thank you very much and I feel like a genius for hiring this company. PM.

Fran G.

I cannot recommend Francis Fuels enough. I've now dealt with them several times as I had to replace both my air conditioner and furnace this year. They listen, came up with options that addressed my needs and concerns, and addressed any issues promptly. They are exceptionally good at informing clients, keeping in touch and following through. I have dealt with several employees and all have been unfailingly polite and helpful. They have my business and loyalty.

Corinna I.

Thank you Derrick and KB for going above and beyond to quickly respond to my call of distress to repair a small issue with my new heat pump setting that caused my heat pump to turn into a block of ice! (Don’t hold this against heat pumps) All of my interactions with this small LOCAL CANADIAN company at all levels from sales to installation to technician and management support have been positive and next level! Bravo! This is an incredible family based business with a team that represents quality service.