Dinner Factory - St. Albert, Alberta

russ F.

I arrived to try Dinner Factory. A family member had given me a $150 gift card a couple of years ago, and I hadn't used it. They refused to honour it because they said the business had been sold to new owners. When you purchase a business, you purchase their existing assets and liabilities, including outstanding gift cards.

I walked out, and I definitely will not be back.

alexandra A.

Ordered delivery, food did not leave the restaurant for twice as long as the expected delivery time and arrived cold. None of the items looked like the listed photos. Beef burgers were missing 2/4 toppings and poor quality, patty was dry and thin. I even tried covering up the burger in ketchup to try and just eat it but still tossed out half and just gave up which is wild. Brocolli and carrots had spilt cheese sauce through out the entire bag they were pretty bland but somehow ended up being the best item. Seasoned veggies were heavily salted. Mango shake with ice cream just tasted like a chunky blended mango not sweet and literally a chunky shake.
Honestly I don't complain often, we tried to give each item a reasonable shot before judging the order ended up tossing out half the food. Genuinely disappointed in all items even though they were all listed as their most liked items.

Leona P.

I have to pick some meals for Christmas gift. The staff really help me to choose the desirable package and everyone in family is happy with their meals. 🙂

Prabhjot S.

Great atmosphere, delicious food, very friendly and respectful staff, served food really quickly. Would recommend strongly if you are looking for quality time and quality food.

Erin B.

I regret to have to leave a negative review but my experience with The Dinner Factory has been most unsatisfactory. Despite being a supporter of local businesses, I have encountered issues with my orders and customer service.

I placed an order on May 23rd, to be picked up June 1. However, due to menu changes, I received an email stating some of my selections were unavailable. I emailed the company and requested a call back to resolve the issue, but I never received a response. I called the company and was told that the owner would contact me, but I never heard back.

I called again the next week and was assured that order would ne refunded, so I placed a second order to be picked up June 15th. However to my dismay, when I arrived at the store, it was locked and there was no notification of a flood that had occurred earlier that week. I have sent several emails and have not received a reply. I did receive an email from PayPal stating that a refund had been issued, but after 72 hours the money has not been returned to either myself or my partner. I would appreciate it if the owner of The Dinner Factory would take responsibility and provide a refund. This experience has been frustrating and time-consuming, and I hope that in the future, this type of situation will be handled more professionally.

Grace S.

I am a New Customer to the Dinner Factory, and I am so pleased and extremely happy, that I discovered this wonderful place. I get Healthy Fresh meals that I take home and cook. The meals are offered in small or large sizes and are perfect for my nightly dinner plans. Super easy to prepare, everything you need for the meal is in the bag and all the instructions are included. Ed and Kim are so passionate about their business, and it shows in the delicious meals that they prepare and excellent customer service. If you want to try something new for supper, order from The Dinner Factory. You will not be disappointed. They are a Five Star Meal Service.

Melissa B.

I have been enjoying the Dinner Factory’s great food and great service for close to ten years. The meals are tasty and have easy-to-follow instructions that are foolproof for even the youngest in our household. I enjoy the convenience of a home-cooked meal without the fuss and mess of prepping it all. Also, I really appreciate the commitment to working with local food suppliers for their produce and meats. Whether I have prepped the meals in their commercial kitchen or had ready-prepped meals delivered to my house, the quality of the food, the variety of meal options, and the stellar customer service have been second to none.

Jaskaran S.

I ordered food from them and it taste really good as well as fresh and delivery was really fast too