James C.
5/5
I started looking for reputable HVAC vendors when my 15 year old Lennox Elite furnace started to exhibit intermittent blower issues, and my Lennox AC of the same vintage was leaking refrigerant. I interviewed a handful of them and Cozy World came out on the top of my list.
Firstly, they are an authorized Premier Lennox Dealer. Do your homework because many companies aren't authorized! They have been around for over 30 years, unlike my original installer who is now MIA and unreachable. I needed a company I can find if I run into any issues down the road. And somehow they are also able to provide massive discounts. I got an Elite Furnace + Elite AC for almost similar price as some junk builder/entry models from another company!
However, price wasn't the biggest factor for me. What sealed the deal was the knowledge that Boris was able to impart during the quotation process. He explained very clearly the differences between the Lennox lineups and answered all my questions no matter how stupid they were. He never tries to upsell. Heck, I upsold myself by reading stuff on reddit. He was also the only one offering to install 5" filters which would increase the lifespan of the system due to better airflow. This is real guys. Look up "Project Farm furnace filter" on Youtube. Furthermore, he offered an original Lennox Aluminum coil from the get-go, and not some copper/alu junk from Aspen or ADP that leaks in a few years. All this was backed by a 3 year labor warranty which was better than some offering only 1 or 2.
Then came installation day, and the two Persian giants Saeed and his friend (forgot his name) arrived delivering equipment that were brand new in box. They spent an entire day meticulously installing the new Elite furnace and AC. You can tell the amount of experience they have when you watch them work. They handle sheet metal like those chefs in the food truck. I saw them carefully leveling each equipment, clean out the duck work (due to humidifier filter that was never replaced.. my fault), connecting the system to my Ecobee, and helped me make my existing Honeywell humidifier work like new! I also liked how to reused the outside patio stone from the previous AC to raise the new furnace from the ground. Lastly, they do a good job at cleaning up the space after they are done. It's these little touches that mean all the difference.
Unfortunately, a day after the install, I noticed a high pitch whine from the new variable motor furnace. When AC is on, it's very quiet but when heat is on, the high pitch noise gave me a headache. I raised my concern to Cozy World and Cecilia got back to me right away to relay the question to the installer. Saeed then called me and told me that it is likely a defect with the exhaust fan. Cozy World then ordered the part (under warranty) and scheduled a technician Ramin to install it. Once Ramin swapped out the exhaust fan with a new one, the entire system became whisper quiet no matter what mode it's in. Truly night and day difference. It is nice to see a company that stands behind their warranty and doesn't ignore calls/emails when issues arise. I understand now why they have the "Award Winning" stamp on Lennox's website. I also like how the company registers warranty automatically and sent me the certificate from Lennox by email. Never had this for my old system.
All in all, Cozy World provided me the best of everything from pricing, to equipment, to installation and to service. I will definitely be recommending them to all my friends and family!
