Cottage Quilting - Kelowna, British Columbia

Nicole H.

Super service après vente je vous recommande

Juan C. B. (.

If they had told me that in order not to lose money I should sell it myself as best I could, that shows the confidence that one can have in a place like this. If I could give negative stars I would give them.
The worst shopping experience I have ever had! I bought a “machine” with my wife in a package that does not include the machine, at no time did they let me know their non-return policies, now I acquired a product that I do not need, that costs 3500 which I do not earn in a month!!! !! They are the worst in customer service and they should include objects that the package does not include, generally when that happens the image not included is with an effect that reduces visibility and has less prominence, I know it was my mistake to buy that embroidery machine but the fact that it is protected by a law established there to not accept returns seems like a trap, it is a click bait that costs too much to those of us who are starting a family business

Nancy P.

There’s been a delay in shipping my order due to circumstances beyond the control of Cottage Quilting but contact with customer service has been very good. They have answered my emails promptly and explained what’s happening to my satisfaction. I order all of my quilting supplies online and will definitely order from Cottage Quilting again.

Evah B.

A lovely shop with a vast selection of fabrics and notions. Staff is friendly and helpful too!

I’ve also ordered online and received my package very quickly with great care put into the packaging.

Kathy C.

I am so thankful that Cottage Quilting was recommended to me. Outstanding service, competitive pricing and quality products. I just got my new Q'Nique 16x and QZone Frame and I couldn't be happier. I am having a blast😃. They even sent a few gifts along with my order. They included a practice panel so I can play around before loading an actual quilt.

Asya P.

This business is shockingly disorganized and unprofessional. I waited over two months for my order with zero communication or updates unless I reached out first. Only after repeatedly chasing them did I discover that my order was never even placed with their warehouse in the first place. I quite literally no longer even need the product ordered.

The lack of proper communication and accountability is unacceptable. To make matters worse, their only “solution” is to offer store credit—as if I would ever want to place an order with them again.

Linda F.

Products are shown incorrectly on line as free shipping. After purchase is confirmed a shipping charge is added. Be careful. Employees are not helpful or cooperative. Terrible experience. I would never recommend this store to my fellow quilters.

Erma M.

Love the Glide Thread of the Month program as gives me close to half price thread. The thread quality is great, especially on my Grace long Arm machine - no breakage (or minimal), and the quilting looks nice. The small spools go a lot further than I thought they would.