Active Tech Electronics - Ottawa, Ontario

RSMAC

I needed a specific component and since I was driving an hour round trip and the cost of the gas burned was going to be several times the price of the component, I called to ensure they had the component in stock. "We have lots of them and other similar components." I show up and they not only didn't have the component in stock, they didn't even have a place for it on their shelf. That's right—they don't stock the component I was told they had lots of. I settled for something less than I wanted and hope it will work. And companies wonder why people turn to Amazon rather than shop locally.

janet kirby

I wanted to share the over the top service we have experienced with Steve @ the Ottawa location ~ a refreshing level of service ~ he has twice met us near our location with product we have purchased but didn't have time to get to the store to pick up ~
It means so much

mike valentine

Staff is super friendly and helpful. People are saying it's more expensive than buying stuff off the internet, like that is some kind of revelation. Of course it's more expensive it's a real store you can go into and ask questions to real employees. They had everything I needed at what I thought was a fair price and even directed me to home Depot to purchase fan mounting hardware because the hardware they sell came in a quantity to large to justify buying it. Great place.

Brian Boyd

They carry imany tems that other local stores do not. I got all the advice I needed to make an informed purchase. It helped that I called in advance and also brought a part I needed to match. I would not have known what to get if buying online so I'm glad for well-stocked brick-and-mortar stores like this one, with their knowledgeable staff.

Rob Kittle

I try to shop local for the expertise and flexibility that small business provide. Unfortunately, not all local businesses can get that right. I came in with exact specs for some switches. They gave me switches. Installed them. Not the right switches. Order from mouser - get right switches and less expensive. I head back to also grab some other supplies. I can’t find my receipt but I only opened one pack. So I tell the guy what happened and he said I need a receipt. I said I was looking to exchange (getting other stuff). Was told that even if they wanted to, the computer wouldn’t let them. So to amazon/mouser from now on. Hope it was worth the $6.

Mackenzie Wilson

Came into this store with my girlfriend, we didn't get any help from the salesperson which was fine, we found what we were looking for, brought it to the cash, stood at the cash register while the clerk used the computer for 8 minutes, he then walked over to some random people who were there after we arrived and brought them over and served them first. We waited another 10 minutes or so before leaving. I don't know if its because we are younger (early twenties) that he didn't feel we warranted service, but he helped every other person that came in after us and repeatedly ignored us when we signaled that we needed assistance and had questions regarding some Raspberry PI HATs.

Prices weren't listed on about a quarter of the products.

In short: We drove across the city to shop here, were ignored when we were in the store and were literally unable to purchase anything even when we were at the cash register.

I purchased from buyapi and picked it up at their warehouse locally instead.

William Wegenast

The staff is really helpful and quite knowledgeable. In some cases they step above and beyond to try and help a customer. I can't say anything wrong about the staff and their efforts. Customer service is fantastic and that is one of the reasons I keep going back despite...
My gripe is with some of the parts and stock for micro-controllers like the Arduino and Raspberry Pi that have been brought in by head office. I hope that the procurement department will get it together, they really need to be more diligent in their ordering process.I have bought Atmel Chips for the Arduino that don't work with the Arduino IDE, but are advertised to do so at Active. I've bought breadboard power supplies that have pins that do not line up with the holes on the bread board and breakout boards that are labeled in a less user friendly manner.
My gripes are not huge problems, but it takes away from what a fantastic service the staff at the Ottawa store are providing. This is an example of how corporate is happy to through retail staff under the bus.

CF

我需要一個電源接頭（DC power plug），但不知道尺寸。我不想網路買，怕買錯，問了朋友知道有這家店。

去了之後我將電池的接口給店員看，店員非常熱心，我英語不很好，一些專業術語不懂，但他非常耐心詢問我的需要。一個一個找給我試試。

終於我找到我需要的東西，

極力推薦！