Chemong Home Hardware Building Centre - Selwyn, Ontario

William D. H.

I have had all most all good experiences at this store. More recently I needed a new water softener and Brian in the plumbing department helped me find what I needed, explained all the options, recommended a good plumber as well walked me through how to do it myself. He ordered supplies to make sure there would be some when I came to pick it up. He tested my water to check the exact hardness. He all but installed it for me. Outstanding service.

Unfortunately, I did not get the same service when I came to pick up the water softener. Reg was working the plumbing area that night. I had called ahead and was told they were unpacking the truck with my unit on it. Reg was rather miserable, but begrudgingly checked in the back and said it was in the back, but the receiver had gone home so I could not take it until tomorrow. I asked if there was anyway someone else could scan it in as I wanted to get it installed asap, he told me no. I wandered the store a bit, frustrated, and decided to ask another employee. They happily said they could check in the back and brought it out to the front for me.

I gave Reg a second chance and went back to plumbing and asked for the supplies I needed to install the unit (knowing Brian had ordered them for me). He told me that they were in the back and he was too busy to dig them out right now (the store was mostly empty). I left very angry and picked everything up the following day. I have never met someone in the service industry so rude and unwilling to do their job. I have been in the store since and Reg scowled at me like a child. LOL.

If my experience with Reg was sole experience I would be recommending others visit another store. Thankfully all the other staff I have encountered were friendly and went above and beyond. Thank you to them.

Lindà S.

On behalf of a neighbour, who I assisted on return of a new lawnmower, the owner Mr. Sweeting was truly amazing in expediting service. To assist the customer, pickup and delivery was done at no charge. I have always recommended Home Hardware, our Canadian company for shopping. This is the place to go for good value and service. Thank you for all your assistance. Customer is fully satisfied and happy.

A D.

Bought Beautitone Rust Coat. Followed the instructions precisely. Rust came back 1 week later. Called to return. Brent told me it’s not meant to cover rust. According to the website and paint can it is. Brent belittled me made me feel uncomfortable for trying to return. After a lengthy discussion he conceded and said “Just bring it in then”. Found out I can’t return to my local store. Drove all the way out to Lakefiled. I explained that rust came back. Adam said no problem it’s obviously defective. Returned without the lecture that Brent gave me. Chemong manager was already informed of the situation with Brent which I found interesting. She apologized thank you. I suggest not communicating with Brent. I don’t suggest using this product for rust as per Brent. FYI you can only return products to the original store. Long time customer ofHome Hardware and the Chemong store. I will not be returning to this location for my future needs. I cannot select zero stars. So much for the Home Owners Garrantee.

Sue C.

Excellent customer service! When the contractors were unable to meet the job timelines, the team at Chemong Home Hardware went above and beyond by picking up the unused materials and returning them to the store with no hassle. They handled the situation professionally and with compassion, making a stressful experience much easier to manage. I really appreciate their flexibility, understanding, and efficiency. Highly recommend this store for both their products and their outstanding service!

Guy V.

Visited this store on May 21st - a large store with lots of selection. Upon entering I was greeted by a young man who offered to take to what I was looking for. I declined but it was nice customer service. I was met by Emily in the BBQ department and she answered my questions professionally and gave me the pro’s and con’s of each. Refreshing to get such great customer service . Well done. I can certainly recommend this location for all your building needs or items for your home.

Robin E.

We hired Chemong Home Hardware to replace our deck. They tore down and removed the old deck and built an amazing replacement. Jeff was a pleasure to deal with and organized everything down to the letter. Huge shout out to Sang and Desiree for the attention to detail! They truly crafted us a new deck going above and beyond what we expected adding many finishing touches.

Paul M.

We would like to recognize Sharon in your design centre for the excellent job she did with the design, planning and installation of our bathroom reno. From our first meeting to reno completion she helped with obtaining an excellent contractor, detailing of quotation, timing of installation and quickly adjusting for hiccups. This was the second time for us working with Sharon and she did not let us down. Well done.

Marilynn R.

Looking for paint for your house? Look no further. It’s not just the paint - you can buy it anywhere- it’s the people helping you that make the difference. You can’t get better help than here. I want to thank Doug Dunlop- Paint & Colour Expert - for his expertise in answering questions and steering me in the right direction. I came back 3 times for more paint samples and he was always cheerful and encouraging. (that accent wall was difficult to pin down for the final colour but we finally did it ! ). Thank you for your patience Doug!