JEM Strapping Systems - Brantford, Ontario

Purchasing D.

Over the past number of years we have purchased a rather large amount of product from JEM Strapping. This included Poly and Steel Banding and the carts and Banding tools. While we had no issue with the actual banding, the Poly Banding tools are inferior. We have 4 tools on site, with nothing but problems. Do yourself a huge favor, and DO NOT BUY M.J. Maillis Banding Tools! The internals are made of cheap materials and the tool is only good for occasional use at best. We also have a number of Fromm tools on sight, in the same environment, for almost 8 years, and with very little service required! Certainly a much better tool, in my mind.
The most frustrating part for us, was not only the constant break downs and lost time, due to tools out for repair. But while I do not feel like they knowingly did so , JEM was never willing to take full responsibility, for selling us an inferior product. We gave them multiple chances to make it right. We still have these 4 tools on site, and will use them in low use areas.
So I do not write all this out of anger or spite. I simply share our experience, so that you can purchase, based on what may be an informed decision.

DKR M.

Excellent customer service. From sending an inquiry to a manufacturer in the US to a sales rep sitting in my office in under 24 hours.

Dolly P.

Racist and rude owner and supervisor disrespectful my truck got stuck came to back n forth ask me to leave hight of stupidity

Blued H. S.

I really liked how all my inquiries where handled very professionally and with a smile. Great place for your strapping needs!

Amandeep G.

Nice guys but if u going to pick load please bring 4 to 5 straps with u thay load u in 10 to 15 mint

Reviews R.

Love being a vendor for them!

Cameron O.

Great place

Ben G.