The Super Plumber - Duncan, British Columbia

Luke

Ivan did an absolutely fantastic job on our hot water tank removal and installation! His professionalism was evident in every aspect of his work, and his attention to detail was second to none. The quality of the copper lines, along with the improvements he made to the installation and safety of the system, is outstanding—clearly a step up from the original install nearly 10 years ago. I couldn’t be happier with the upgrade and Ivan’s dedication to doing the job right. Highly recommend super plumber.

Morgan N.

Had an invoice for a tub install, no demo needed. Cleared and empty space. I had a brand new tub already, inside, just beside bathroom door. I asked for a tub install and the spout to be moved up to accommodate new tub. The plumber recommended a new four way valve as the old one was aged. He said he would send and invoice for the tub and fourway valve and another invoice for just the faucet.
The four-way alone was a whopping $1700. The tub and four-way invoice was $2500. I said that we didn't have the money right now for the four-way valve and to carry on with the tub.
I then received a bill for $2500. When I inquired why it was $2500 for the tub alone I was told that was the tub alone. The plumber had done 4.5 hours of work from start to finish. I have called several times for an itemized invoice so I may better understand what I am paying. The company refuses and insists they don't provide itemized invoices. I have been a loyal customer for over nearly 10 years. I've had a lot of work done by them over the years and was part of their membership program. I call into question every previous invoice I've had with them. I've never dealt with a company that refuses to show the structure of a bill. Even math teachers require you to show you work.

Disappointed

Louise M.

Ivan showed up at appointed time to connect 2 sinks after a new counter installation. There was an issue with one of the faucets which had been supplied with the counters. He travelled to his supplier to purchase a new one and had both installations finished quickly, professionally, and left everything neat and tidy! Thanks Ivan.

Marie

We called Super Plumber late afternoon on a Sunday and we were super surprised (and very thankful) to have a tech at our house within an hour or so! Ivan was very knowledgeable and explained everything to us. We will definitely be calling again if the need arises!

Patrick F.

Ivan Ivantyshyn with The Super Plumber did an amazing job with a difficult situation. Very happy with his work and professionalism. Thanks Ivan.

Dave C.

Very satisfied with the installation of the new hot water heater. The plumber kept me informed of what had to be done and what he was doing. Happy to have dealt with Super Plumber

heather K.

Ivan was early! Yeah! He was efficient and knowledgeable. We would absolutely want him back to do any of our work.

John

Tech Ian White from Super Plumber performed a great job. Came in to fix a leak in the shower wall, which he did efficiently and effectively. He explained everything he was going to do, and why, and gave a clear quotation. He then checked the hot water tank which has had a long-standing issue. He explained how he would try to fix it and went ahead. He found the replacement part would not solve the leak -- too much rust in this fairly-new tank, and gave a break on the cost of replacement because he was already there. He did the work to use the existing tank warranty, reducing the cost still further. He then threw in a new expansion tank for free "to make sure the whole job was done right." All through the job he was clean , courteous and friendly -- and clear and useful in his explanations of the plumbing work he was doing.